Shipping policy

Shipping Information

We are pleased to offer reliable and secure shipping across the United Kingdom.

All orders are carefully packed to ensure your jewellery arrives safely and in perfect condition.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

During peak seasons, promotions, or new collection launches, processing times may be slightly extended. We appreciate your patience during these periods.

You will receive a confirmation email with tracking details once your order has been dispatched.

Delivery Time

Estimated delivery times within the UK:

Standard Delivery: 4–7 business days
Express Delivery: 2–3 business days (if selected at checkout)

Please note that delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Charges

Shipping costs are calculated at checkout based on your selected delivery option.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery status.

If you do not receive tracking information, please contact us at [your email address].

Delivery Address

Please ensure your shipping address is correct at the time of checkout. We are not responsible for delays or failed deliveries due to incorrect address details provided by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us within 7 days of the expected delivery date, and we will assist you in resolving the issue promptly.